Plans change. Kids get sick. Sometimes they just need a rest day. We get it.
You may cancel your reservation at any time before the class begins, and the class will be returned to your account.
We simply ask that you cancel as soon as you know you won’t be attending so another athlete has the opportunity to take the spot.
Repeated no-shows may result in temporary restrictions on advance booking.
A cancellation is considered complete when it has been successfully submitted through the applicable reservation system or otherwise confirmed by The Rec Room.
No-Shows : A no-show occurs when an athlete has a reservation for a class but does not attend and the reservation was not canceled before the class began.
We understand that unexpected situations happen. However, repeated no-shows may prevent other athletes from participating in classes with limited capacity.
The Rec Room reserves the right to temporarily limit advance booking privileges for accounts with repeated no-shows.