Effective Date: August 26, 2026
The Rec Room LLC (“The Rec Room,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, register for programs, purchase memberships or class packages, receive communications from us, or otherwise interact with The Rec Room.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
• Name
• Email address
• Phone number
• Billing and contact information
• Parent or guardian information
• Child’s name, age, and date of birth
• Program, class, and scheduling information
• Membership and class-package information
• Emergency contact information
• Information necessary for safe participation in our programs
• Information submitted through registration forms, inquiries, waivers, account creation, or
other forms
• Communications you send to us
• Marketing and communication preferences
Payment information may be processed by third-party payment processors. The Rec Room may not directly receive or store complete payment-card information.
2. INFORMATION ABOUT CHILDREN
The Rec Room provides programs and services for children; however, our website, online registration, purchasing, and account-management services are intended for use by parents and legal guardians, not independently by children.
Children under the age of 13 should not submit personal information directly to us through our website without the involvement and consent of a parent or legal guardian.
Parents and guardians may provide information about their children when registering for programs, scheduling classes, completing waivers, purchasing memberships or class packages, or otherwise interacting with The Rec Room.
We use information about children only as reasonably necessary to administer our programs, provide our services, communicate with parents or guardians, maintain appropriate participation and safety records, and fulfill other legitimate business and legal purposes.
If you believe a child under 13 has submitted personal information to us without appropriate parental involvement or consent, please contact us so we can take appropriate action.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, we and our service providers may automatically collect certain information about your visit, such as:
• IP address
• Browser and device information
• Operating system
• Pages viewed
• Links or advertisements clicked
• Referring website
• Approximate location derived from IP address
• Date and time of visits
• Website interactions and activity
• Other online identifiers
We may collect this information using cookies, pixels, analytics tools, and similar technologies.
4. HOW WE USE YOUR INFORMATION
We may use information we collect to:
• Create and manage customer accounts
• Register children for programs and classes
• Process memberships, class packages, registrations, and payments
• Manage class reservations and scheduling
• Administer waivers and participation records
• Communicate with parents and guardians
• Send class, schedule, closure, account, and operational notifications
• Provide customer service
• Maintain appropriate participation and safety records
• Send marketing and promotional communications when permitted
• Personalize and improve our website, programs, and customer experience
• Understand how visitors use our website
• Measure and improve our advertising
• Prevent fraud and protect our website and systems
• Enforce our agreements and policies
• Comply with applicable legal obligations
5. ZEN PLANNER
We use Zen Planner to assist with membership management, class packages, scheduling, registration, customer accounts, waivers, communications, payments, and other aspects of operating The Rec Room.
Information you provide through Zen Planner may be processed by Zen Planner and its applicable service providers as necessary to provide these services.
Zen Planner maintains its own privacy and data-security practices, and information processed directly by Zen Planner may also be subject to its applicable privacy policies and terms.
6. COOKIES, ANALYTICS & ADVERTISING
We use cookies, pixels, and similar technologies to operate and improve our website, understand how visitors interact with it, measure the effectiveness of our advertising, and deliver or measure relevant advertisements.
We currently use services that may include:
• Google Analytics
• Google Ads
• Meta Pixel and related Meta advertising technologies
These technologies may collect or receive information such as your IP address, device and browser information, website activity, interactions with our website or advertisements, and other online identifiers.
Google, Meta, and other third-party providers process information according to their own privacy policies and settings.
You may be able to limit cookies or certain forms of personalized advertising through your browser or device settings and through privacy controls made available by the applicable third-party providers. Blocking certain cookies may affect some website functionality.
7. EMAIL COMMUNICATIONS
If you provide your email address, we may use it to send information about The Rec Room, including program announcements, membership information, events, promotions, and other marketing communications, where permitted.
You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email.
Even if you unsubscribe from promotional communications, we may continue sending necessary transactional or service-related messages regarding your account, membership, purchases, classes, scheduling, safety, or other services you have requested.
8. TEXT MESSAGE COMMUNICATIONS
If you provide your mobile phone number and consent to receive text messages from The Rec Room, we may send promotional messages, announcements, program information, reminders, and other communications.
Consent to receive promotional text messages is not a condition of purchasing any membership, class package, product, or service.
Message frequency may vary. Message and data rates may apply.
You may opt out of promotional text messages at any time by replying STOP. Reply HELP for assistance.
We may send non-promotional or transactional communications when necessary to provide services you have requested or administer your account, as permitted by applicable law.
Mobile information and SMS consent will not be sold or shared with third parties for their own marketing or promotional purposes.
9. HOW WE SHARE INFORMATION
We may disclose personal information to service providers and business partners that assist us in operating The Rec Room, including providers of:
• Membership management and scheduling
• Payment processing
• Website hosting and technology
• Email and text communications
• Customer relationship management
• Analytics
• Advertising and marketing services
• Accounting and business operations
• Security and fraud prevention
These providers may process information as reasonably necessary to perform services for us and subject to their applicable contractual and legal obligations.
We may also disclose information when reasonably necessary to comply with applicable law or legal process, protect the rights, property, or safety of The Rec Room, our customers, participants, or others, investigate fraud or security concerns, or in connection with a merger, acquisition, financing, sale, or restructuring of our business.
We do not sell mobile phone information or SMS consent information to third parties for their own marketing or promotional purposes.
10. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, administer memberships and programs, maintain appropriate business and participation records, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
12. YOUR PRIVACY CHOICES
You may contact us to request that we correct or update certain personal information we maintain about you or your child.
Depending on applicable law and the circumstances, you may have additional rights concerning your personal information, including rights relating to access, correction, deletion, or certain uses or disclosures of information.
You may also:
• Unsubscribe from promotional emails using the unsubscribe link in an email
• Reply STOP to opt out of promotional text messages
• Adjust browser or device settings relating to cookies and tracking
• Use privacy or advertising controls offered by applicable third-party platforms
13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to or integrations with third-party websites, scheduling systems, payment processors, social-media platforms, or other services.
Those third parties maintain their own privacy practices. This Privacy Policy does not govern information collected directly by third parties through their own websites, platforms, or services.
We encourage you to review the privacy policies of third-party services you use.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
15. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or information we maintain about you or your child, please contact us:
The Rec Room LLC
Boca Raton, Florida
Email: info@recroomboca.com
Phone: 5612006193